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Delivery Information

All orders are processed within 2 to 5 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive a separate notification when your order has been dispatched.

Domestic Shipping Rates and Estimates


Delivery optionEstimated delivery timePrice
Hermes 2 Day (Standard)2-5 working days£2.99
Free Delivery – Hermes 2 Day (Standard)2-5 working days


for orders of £30 and over or activated via discount code

Hermes 2 Day (Standard) to Northern Ireland2-7 working days£3.99
Free Delivery to Northern Ireland – Hermes 2 Day (Standard)2-7 working days


for orders of £30 and over or activated via discount code

In most cases our main courier service is provided by Hermes,

Ocassionally to cope with volume we may also use Royal Mail at our discretion.




International Shipping

We currently do not accept international orders.

How do I check the status of my order?

When your order has been dispached, you will receive an email and sms message notification from us which will include a tracking number you can use to check its status. Please allow upto 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your dispatch confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

To track your order you can login to your account and view any tracking details under the Orders section.

Click here to continue to your account

Delivery to P.O. boxes

We DO NOT accept any order that has a PO Box delivery address. Your order will be cancelled and refunded.

Refunds, returns, and exchanges 

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the delivery costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Click here to view our returns and refunds policy

If you have any further questions, please don’t hesitate to contact us at [email protected]

Free Delivery

On all orders over £30

7 Day Returns

Faulty or damaged? Return within 7 days

Payment Plans

By Clearpay, Zip, Klarna, Laybuy, SplitPay and Humm

100% Secure Checkout

Your data is safe with us



To register an account please proceed to checkout. We will automatically create an account when checking out.

How to get


Shop with humm. Spread the cost of your purchase when buying from FUMES online!

It is that simple!




Sign up.

Sign up through Humms website and Humm will provide you with a fast decision.


Checkout as normal and select Humm at checkout.

Pay in 5.

Split the cost of your purchase into 5 fortnightly slices, with the first one being paid at the time of purchase.

No hidden costs.

You’ll only pay what you spend with 0% interest. Please note that if a payment is not made on the due date a late payment fee will be applied.

How it all breaks down.

Maximum Amount


Interest Rate


No of Repayments


Initial Payment

1 payment of 20% of the purchase price is due at time of purchase

Subsequent Repayments

4 equal fortnightly repayments

Late Payment Fee

Late Payment Fee – £7 charged on the day after the payment due date if account is not up to date

You are eligible if you’re 18 years or over and live in the UK permanently, you are able to make your repayments by Credit or Debit Card, and you haven’t been declared bankrupt, had a CCJ or an IVA within the last 6 years. All credit is subject to status and credit checks. The calculator is for illustrative purposes only. We reserve the right to refuse any application. Information and rates correct as at 28.05.2021.

Shop with SplitPay

Shopping with SplitPay is so easy. Get the things you love today and pay for them later, interest free.


Simple signup

Customers select SplitPay at the checkout and fill out a short form to signup.


Instant approval

Our instant approval decisioning process has no impact on customers credit score.


Pay over time

Customers pay in 4 equal instalments over 30 days, with the first made when ordering.


Interest free

Customers pay no interest on their purchases and no fees if they pay on time.

Shop it.

Shopping with SplitPay is a breeze!

Add items to your cart as usual.

Select Splitpay as your payment method when you checkout.

Enter a few personal details to register with SplitPay and get instant approval.

We’ll send you your payment schedule and reminders when payments are due.

Then all future Splitpay purchases are just a couple of clicks away.

SplitPay it.

Pay for your order in 4 equal instalments paid over 90 days.

SplitPay allows you to pay for your purchases in 4 equal payments over 3 months.

Your linked credit card will be charged the 1st payment at the time of purchase followed by three further payments, one due after 1 month (30 days) the next at 2 months (60 days) and the final one at 3 months (90 days).

Ship it.

You won’t be waiting too long as your purchase is shipped straight away!

Make a cup of tea, put your feet up and listen out for the door bell. Then it’s the best part, just wait for your package to arrive.

So, why Laybuy?

Deciding what to buy is hard, but paying for it doesn’t have to be. Laybuy lets you receive the items now and spread the payment over 6 weekly automatic installments. No interest, no fees*

How Laybuy works


Pay by Laybuy.

Proceed to checkout as normal and select Laybuy as your payment method.


Complete order.

Log in or sign up and complete your order in seconds.


Select schedule.

Choose your payment day, view your schedule and select pay now to complete your order.


You’re done.

Your order is on its way. Payments will be taken each week automatically.

What do you need?

  • A credit or debit card
  • To be over 18 years of age
  • To be living in the United Kingdom


*The Important Bit

If you fail to make a payment, you may be charged a late payment fee of £6.

View full terms and conditions at