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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Delivery

Once dispatched our couriers aim to deliver your order in 2 to 5 working days

Simply shop as normal and an account will automatically be created for you on checkout.

Existing customer can login by clicking here

If you notice a mistake please contact us ASAP by clicking here 

Once an order has been dispatched this is unfortunately beyond our control and can no longer be changed. 

Simply login to your account by clicking here

Head to the Orders section of your account to view any courier tracking numbers and links.

No we do not store any sensitive payment information on our servers. However our payment providers may give you the option to do this. You should refer to their own terms of service for more information.

No. We are are not required to charge VAT

We only deliver to the UK at the moment.

Ideally yes however this isn’t always possible. You will always be notified if this isn’t the case and seperate tracking numbers and links will be provided for each individual parcel.

If you need to swap an item

Returns and Exchanges

Please email us ASAP on [email protected] or click here

Please advise us what you have received and your order details for a faster outcome.

Please take a photograph of the item(s) or parcel(s) condition and email them along with your order information to [email protected] or click her to contact us

Each case is reviewed individually and this will be detailed to you on outcome.

In most cases orders can be cancelled. This depends on what stage your order has reached.

Unfortunately orders cannot be amended but you may be able to cancel your order and submit a fresh order with the correct products.

Yes, Our websites product pages will indicate if the item is a preorder item. We aim to dispatch all pre orders within 7 working days.

Free Delivery

On all orders over £30

7 Day Returns

Faulty or damaged? Return within 7 days

Payment Plans

By Clearpay, Zip, Klarna, Laybuy, SplitPay and Humm

100% Secure Checkout

Your data is safe with us



To register an account please proceed to checkout. We will automatically create an account when checking out.

How to get


Shop with humm. Spread the cost of your purchase when buying from FUMES online!

It is that simple!




Sign up.

Sign up through Humms website and Humm will provide you with a fast decision.


Checkout as normal and select Humm at checkout.

Pay in 5.

Split the cost of your purchase into 5 fortnightly slices, with the first one being paid at the time of purchase.

No hidden costs.

You’ll only pay what you spend with 0% interest. Please note that if a payment is not made on the due date a late payment fee will be applied.

How it all breaks down.

Maximum Amount


Interest Rate


No of Repayments


Initial Payment

1 payment of 20% of the purchase price is due at time of purchase

Subsequent Repayments

4 equal fortnightly repayments

Late Payment Fee

Late Payment Fee – £7 charged on the day after the payment due date if account is not up to date

You are eligible if you’re 18 years or over and live in the UK permanently, you are able to make your repayments by Credit or Debit Card, and you haven’t been declared bankrupt, had a CCJ or an IVA within the last 6 years. All credit is subject to status and credit checks. The calculator is for illustrative purposes only. We reserve the right to refuse any application. Information and rates correct as at 28.05.2021.

Shop with SplitPay

Shopping with SplitPay is so easy. Get the things you love today and pay for them later, interest free.


Simple signup

Customers select SplitPay at the checkout and fill out a short form to signup.


Instant approval

Our instant approval decisioning process has no impact on customers credit score.


Pay over time

Customers pay in 4 equal instalments over 30 days, with the first made when ordering.


Interest free

Customers pay no interest on their purchases and no fees if they pay on time.

Shop it.

Shopping with SplitPay is a breeze!

Add items to your cart as usual.

Select Splitpay as your payment method when you checkout.

Enter a few personal details to register with SplitPay and get instant approval.

We’ll send you your payment schedule and reminders when payments are due.

Then all future Splitpay purchases are just a couple of clicks away.

SplitPay it.

Pay for your order in 4 equal instalments paid over 90 days.

SplitPay allows you to pay for your purchases in 4 equal payments over 3 months.

Your linked credit card will be charged the 1st payment at the time of purchase followed by three further payments, one due after 1 month (30 days) the next at 2 months (60 days) and the final one at 3 months (90 days).

Ship it.

You won’t be waiting too long as your purchase is shipped straight away!

Make a cup of tea, put your feet up and listen out for the door bell. Then it’s the best part, just wait for your package to arrive.

So, why Laybuy?

Deciding what to buy is hard, but paying for it doesn’t have to be. Laybuy lets you receive the items now and spread the payment over 6 weekly automatic installments. No interest, no fees*

How Laybuy works


Pay by Laybuy.

Proceed to checkout as normal and select Laybuy as your payment method.


Complete order.

Log in or sign up and complete your order in seconds.


Select schedule.

Choose your payment day, view your schedule and select pay now to complete your order.


You’re done.

Your order is on its way. Payments will be taken each week automatically.

What do you need?

  • A credit or debit card
  • To be over 18 years of age
  • To be living in the United Kingdom


*The Important Bit

If you fail to make a payment, you may be charged a late payment fee of £6.

View full terms and conditions at