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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Delivery

Once dispatched our couriers aim to deliver your order in 2 to 5 working days

Simply shop as normal and an account will automatically be created for you on checkout.

Existing customer can login by clicking here

If you notice a mistake please contact us ASAP by clicking here 

Once an order has been dispatched this is unfortunately beyond our control and can no longer be changed. 

Simply login to your account by clicking here

Head to the Orders section of your account to view any courier tracking numbers and links.

No we do not store any sensitive payment information on our servers. However our payment providers may give you the option to do this. You should refer to their own terms of service for more information.

No. We are are not required to charge VAT

We only deliver to the UK at the moment.

Ideally yes however this isn’t always possible. You will always be notified if this isn’t the case and seperate tracking numbers and links will be provided for each individual parcel.

If you need to swap an item

Returns and Exchanges

Please email us ASAP on [email protected] or click here

Please advise us what you have received and your order details for a faster outcome.

Please take a photograph of the item(s) or parcel(s) condition and email them along with your order information to [email protected] or click her to contact us

Each case is reviewed individually and this will be detailed to you on outcome.

In most cases orders can be cancelled. This depends on what stage your order has reached.

Unfortunately orders cannot be amended but you may be able to cancel your order and submit a fresh order with the correct products.

Yes, Our websites product pages will indicate if the item is a preorder item. We aim to dispatch all pre orders within 7 working days.

Free Delivery

On all orders over £30

7 Day Returns

Faulty or damaged? Return within 7 days

Payment Plans

By Clearpay, Zip, Klarna, Laybuy, SplitPay and Humm

100% Secure Checkout

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To register an account please proceed to checkout. We will automatically create an account when checking out.

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